CB Exchange Server Sync Privacy Policy
Connecting Software SaaS

Personal Information

Connecting Software s.r.o. & Co. K.G. limits the personally identifiable information that is used and kept


Action  Personal Data Collected  Reason for data collection  How long data is kept for  Basis of Processing 
Request remote support   Screen recordings of the support session  


Email correspondence  



Providing technical support   Automatically deleted after 90 days   Contract  
Use the Connecting Software SaaS   Name  


Email address  


Platform usage and metrics data  


Providing account management services   


Until no longer needed or requested to be deleted  


For customers -  


For non-customers -  
Legitimate Interest  


We DO: C.B. Exchange Server Sync reads, creates, modifies, and deletes mailbox items; it also stores metadata information about items and folders for synchronization and caching purposes. We store the Subject and Body of the deleted items for audit purposes. In addition, our service stores log entries created during execution, collects errors and other debug data, and stores the identification of the target systems.

We DO NOT: C.B. Exchange Server Sync does not store whole items. We never analyze any business data or access any data that is not strictly necessary for the application’s functionality.


We use cookies to enable specific application features and to compile aggregate data about application navigation. We do not collect personally identifiable information. If you turn cookies off, some features will be disabled, and we cannot guarantee you the full functionality of our application.

Disclosure to Third-Party Entities

We may use trusted third-party services to track aggregate data about application navigation on our behalf.

We do not sell or trade, or otherwise transfer to outside parties any personally identifiable information.

Disclosure to Related Entities

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries or other companies that we control or that are under common control with us.

Location of Servers

Our service runs on the highly secure infrastructure platform provided by Microsoft Azure and is physically deployed in the east U.S. datacenter. Microsoft’s Privacy Statement is available here.

EU-U.S. and Swiss-U.S. Privacy Shield

Connecting Software adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks, although Connecting Software does not rely on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of personal data in light of the judgment of the Court of Justice of the E.U. in Case C-311/18. To learn more, visit the U.S. Department of Commerce’s Privacy Shield website.

Your Access to Personal Data

You may request a copy of personal information held about you. You may also request to see any personal data we hold on you, rectify it, or have it deleted. Please contact us through the Data Controller Contact Information below or fill out the form online here.

Security and Encryption

For communication with the target systems, we always use the target systems’ secure authentication and encryption methods. We rely on the security provided by the target systems API. Necessary communication is performed via Web service technology and secured with an SSL certificate.

The credentials to the target systems are stored in an Azure database. Additionally, passwords are encrypted according to the AES (Advanced Encryption Standard) specifications.

Fair Information Practices

In order to be in line with Fair Information Practices, should a data breach occur, we would notify the users via an in-application notification within seven business days.

Policy for children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Data Controller Contact Information

If you wish to exercise any of the privacy rights that apply to you, or if you have a concern about the way in which we handle any specific privacy matter, you can reach out to us

Connecting Software s.r.o. & Co. KG
Handelskai 340/5
1020 Vienna
Phone: +43 (1) 3707200

Last Updated